having experienced several platforms for connecting and found most of them rather frustrating, (including Boldchat that the NZ Career service uses), I'm wondering about the whole notion of having an e-learning prescence.
I find the cautions of Synapsis rather helpful. certainly Plan B is an omnipresent imperative.
alas, we don't always have one.
So we are left with the notion that the technology can (and often does) drive the pedagogy- a situation I find almost intolerable.